Everglades Holiday Park Policies

Ticket Refund Policy:

Ticket refunds will be provided only in the event of extreme emergencies and, in some cases, serious illness and injury. This applies to tickets purchased both online and in person at the park. All ticket refunds must be reviewed case by case by management at Everglades Holiday Park in order to consider each case for a refund.

ONLINE PURCHASE - Tickets purchased online and presented at the park for refund will be reviewed by management. If your case is approved for refund, your credit card will be credited back the amount paid for the tickets purchased through the website.

ONLINE PURCHASE PARTIAL REFUND - In the event you purchased multiple tickets online and one of the guests in your group has had an extreme emergency, become seriously ill or injured, a park manager will review your case for a partial refund. If your case is approved for a partial refund, you will be credited back the full amount you paid online for all tickets; however, you must purchase new tickets at the front desk for the amount of guests that will be joining you.

AT THE PARK PURCHASE - Tickets purchased at the park and presented for refund will be reviewed by management. If your case is approved for refund, you will either be credited back the amount you paid on your credit card, or you will be given cash back in the same amount if you paid in cash for the tickets.

Privacy Policy:

This Privacy Policy governs the use of EvergladesHolidayPark.com, the general audience Internet website, which encompasses all subdomains thereof and any associated applications and offerings that are owned, offered and operated by or on behalf of Everglades Holiday Park (“Everglades Holiday Park”, “we”, “us”, or “our”). The purpose of this Privacy Policy is to make you aware of our policy and practiced in regard to the way data is collected and used with respect to the Site. A link to this Privacy Policy can be found on our easy accessible homepage. This Privacy Policy applies to the data we collect on the Site, but does not apply to information collected through any other means, including, without limitation, information provided by you in any non-Site ticket purchase (such as in person purchase from the ticket office) at Everglades Holiday Park.

Questions regarding the kind of information we collect and how it is used can be answered by the Privacy Policy. Changes or updates to our Privacy Policy will be posted here. By using this Site, you acknowledge you have read this Privacy Policy and agree to the terms hereof.

What information do you gather and how do you use it?

Everglades Holiday Park automatically collects certain non-personally identifiable data about your visits to the Site, including IP addresses, service provider, browser type, operating system, pages accessed on the Site, and the date and time of access to optimize your user experience and enhance your time spent with us online. Everglades Holiday Park also receives information telling us the site from which your visit originated.

When you send Everglades Holiday Park an e-mail, Everglades Holiday Park will retain the content of the e-mail and your e-mail address in order to handle any follow-up questions you may have. Everglades Holiday Park also uses this data to measure how effectively we address your concerns.

When purchasing tickets or merchandise or registering for promotions at the Site, or in connection with gifts, e-cards, e-vites, forward-to-a-friend messages or any other messaging service, Everglades Holiday Park may ask for your or your friend's:

  • Name
  • E-mail address
  • Credit card number and expiration date
  • Billing address Shipping address
  • Date of Birth
  • Phone number

Personally identifiable information you choose to provide to Everglades Holiday Park is used to enable you to participate in promotions, to process the transactions and services you request, to provide Everglades Holiday Park and Everglades Holiday Park affiliates promotional communications to you, and to otherwise facilitate your use of the Site.

This voluntarily provided information may be combined with other data about you, which Everglades Holiday Park gathers from other offline sources. Everglades Holiday Park and its partners use this data to design customized offers to your interests.

Who do you share my personal information with?

We do not sell or share your name or personally identifiable information to or with any non-affiliate third parties for marketing purposes. Everglades Holiday Park may share your name or personally identifiable information with its affiliate companies for promotional communications such as newsletters and e-mails. Anonymous, aggregated data (information that does not individually identify a user) about all of our users may be shared with third parties for any lawful purpose.

Service providers

Everglades Holiday Park may share data with companies that provide support services to us, such as internet providers, web hosts, etc., or that help us market our products and services. These companies may need information about you in order to perform their functions.

Protection of the Site and others

Information you provide may be disclosed by Everglades Holiday Park when we believe doing so is appropriate to comply with the law; to enforce or apply any terms of use and other agreements; or to protect the rights, property or safety of the site, our users or other individuals.

How does this Site use cookies and similar tracking technologies?

Cookies, tags, pixels and other tracking technologies are used on this site to allow Everglades Holiday Park to recognize your preferences, track your purchases, and provide operational site administration. The data we collect is used to improve your visit to the Site and offer you information tailored to you.

Refusing cookies is the right of the user, but certain functions or access of the Site will not be available if you choose to do so. Refer to your browser Help section to learn more about cookies.

This Site uses Web beacons to track patterns in user traffic as they navigate the Site’s pages. A Web beacon is a single-pixel or clear GIF, placed in the code of a webpage or e-mails. The data collected by the Web beacon allows us to customize our users’ browsing experience. As with cookies, the data collected by the beacon is aggregated and anonymous, not associated with you as an individual.

Third party website analytics providers also implement Web beacons on the Site. With Web server log files, these help us count our visitor numbers and keep track of the Site’s technical capacity. This data includes how many people visit the Site, and helps us decide how to arrange pages in the most user-experience friendly way. This data also helps us to ensure that the Site is browser-friendly. We record data on Site traffic, but not individual users.

How does this Site comply with the Children's Online Privacy Protection Act?

This Site is not intended for use by anyone under 13 years of age. Everglades Holiday Park does not knowingly collect personal information from anyone under 13 years of age, except for the limited circumstances described below. If a child under the age of 13 submits a query to us through the Site and identifies their age, we will employ commercially reasonable efforts to limit our use of the child’s e-mail address for the sole purpose of responding to the question on a one-time-only basis. We will not use the contact information provided to re-contact the child and the information will be deleted from our records once we have replied. If we become aware that we have unknowingly collected personal data from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

What choices do I have regarding promotional communications?

We only send promotional e-mails to users who have voluntarily provided Everglades Holiday Park with their e-mail addresses. By providing Everglades Holiday Park with your e-mail address, you agree that we may share such information with Everglades Holiday Park affiliates and that such affiliates may directly send you promotional materials. You may request to be removed from such mailing lists by unsubscribing via the link provided in promotional e-mails.

What about security at the Site?

We maintain physical, electronic and procedural safeguards in accord with applicable federal privacy and data security laws and regulations to keep your personal information safe. Unfortunately, no transmissions or data available through the Internet can be 100% secure and, accordingly, we cannot guarantee or warrant the security of any personal information or other data you provide. Everglades Holiday Park works to ensure the secure protection of your data by using Secure Sockets Layers (SSL) software, which encrypts information you input. We do not reveal your credit card number when confirming an order via e-mail. We do transmit the entire credit card number to the appropriate credit card company during order processing. Be sure to protect against unauthorized access to your password and computer. Sign off when using a shared computer.

What about links to and from other websites?

The Everglades Holiday Park Site may offer links to other websites, or you may have come to this Site from websites that are operated by entities other than Everglades Holiday Park. Third party websites have their own privacy policies. If you visit one of these websites, or if you arrived via one of these websites, you should review their privacy policies to understand how your personal information is collected, used, secured and disclosed. Everglades Holiday Park is not responsible for the privacy practices of these third party sites and cannot guarantee the security of any of your personal information collected, used or shared there.

Usage

 By using this Site, you consent to the Everglades Holiday Park Privacy Policy. If you do not agree to the Everglades Holiday Park Privacy Policy, please do not use this Site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. We will notify you about material changes in the way we treat personally identifiable information by sending an e-mail message to the e-mail address you most recently provided to us, or by prominently posting a notice on the Site. We encourage you to periodically check back and review this statement so that you will always know what information we collect, how we use it, and with whom we share it.

How to Contact Us

If you have any questions or concerns about the Everglades Holiday Park Privacy Policy or its implementation you may contact us at 954-434-8111 or info@evergladesholidaypark.com.

This EvergladesHolidayPark.com Privacy Policy was updated in April 2016.

© 2016 Everglades Holiday Park, INC

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